Privacy Policy

Last Updated 28/11/2025

  1. Introduction

1.1. Artisan Connector (Pty) Ltd is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA). This policy explains what we collect, why we collect it, and how we protect it.

  1. Definitions

2.1. Personal Information: Any information that identifies or can identify an individual.

2.2. Processing: Any operation performed on personal information, including collection, storage, and sharing.

2.3. Data Subject: The individual whose personal information is processed.

  1. Responsible Party Details

3.1. Company Name: Artisan Connector (Pty) Ltd

3.2. Email: info@artisanconnector.com

3.3. Website: www.artisanconnector.com

3.4. Information Officer: Thabang Makeke

  1. Information We Collect

4.1. Name and surname.

4.2. Email address.

4.3. Mobile number.

4.4. City or province.

4.5. Any information you submit voluntarily.

4.6. We do not collect unnecessary data and do not track your browsing history outside our site.

  1. Purpose of Processing

5.1. To provide services and respond to queries.

5.2. To send updates and promotional material.

5.3. To improve user experience through analytics.

5.4. To comply with legal obligations.

  1. Legal Basis for Processing

6.1. Processing is based on your consent and our legitimate interest in providing services.

  1. Data Storage and Security

7.1. We use secure cloud-based providers with encryption and access controls. Regular security audits are conducted.

  1. Sharing of Information

8.1. Your data may be shared with trusted service providers for hosting, analytics, and communication.

8.2. They must comply with POPIA.

  1. International Data Transfers

9.1. If data is transferred outside South Africa, we ensure appropriate safeguards are in place.

  1. Children’s Data

10.1. Our services are not intended for individuals under 18. We do not knowingly collect children’s data.

  1. Third-Party Links

11.1. We are not responsible for the privacy practices of external websites linked to our platform.

  1. Your Rights

12.1. Access your information.

12.2. Request corrections.

12.3. Request deletion.

12.4. Withdraw consent.

12.5. Email info@artisanconnector.com for any requests.

  1. Retention

13.1. We retain information only as long as necessary for the purposes stated or as required by law.

  1. Complaints & Information Regulator

14.1. You may lodge a complaint with the Information Regulator:

14.1.1. Website: www.justice.gov.za/inforeg

14.1.2. Email: complaints.IR@justice.gov.za

  1. POPIA Statement

15.1. We comply with POPIA and ensure lawful processing of personal information.

  1. Cookie Notice

16.1. We use essential and analytics cookies.

16.2. You can disable cookies in your browser settings.

  1. Policy Updates

17.1. Artisan Connector (Pty) Ltd reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other operational needs. Any updates will be published on our website with the revised date. Continued use of our services after such changes indicates acceptance of the updated policy.